Siloam Springs, Benton County

4 statements from Siloam Springs, next to the documents.

Siloam Springs approved its purchase on December 17, 2024 — and no contract document appears in the public record. Every comparison below is therefore framed as a records question, not a finding about terms.

Read this first. No Master Services Agreement appears anywhere in the 138-page December 17, 2024 packet. The data terms enter through one sentence on the Order Form signature page, which incorporates Flock's web Terms of Service by hyperlink — while the Statement of Work says it is governed by a Master Service Agreement that is not in the packet. The same packet attached another vendor's full agreement, so the omission was not the city's practice.

What was bought

What was said

…currently operates four Flock Safety cameras equipped with ALPR, plus five additional Flock cameras in city parks.

Siloam Springs Police Department — Community letter, August 2026.

What the document says

6 Falcon LPR · 1 Solar Multi-Purpose LPR+Video · 5 Condor PTZ · 1 Wing Gateway at 128 streams · FlockOS Advanced · Enhanced LPR Upgrade.

Order Form, December 17, 2024 Board packet, pp. 64–67.

Where they meet, and where they don't

Purchased and installed are different counts, and a letter can generalize. The letter also does not mention the gateway, the FLIR integration, or the live crime center at all.

The written question

Reconcile devices purchased against devices installed and active, by type and location, as of today — in writing.

What was bought

What was said

The community letter does not mention the Wing Gateway, the FLIR integration, or a live crime center.

Siloam Springs Police Department — Community letter, August 2026 — by omission.

What the document says

…will incorporate all existing Electric Department FLIR cameras located at each intersection, giving us a total of 91 cameras combined throughout the city

Staff report, Chief Scott Miller to the City Administrator, November 26, 2024 — December 17, 2024 packet, p. 62. The same report describes 24/7 monitoring of parks, downtown and arterials from "our live crime center."

Where they meet, and where they don't

The number in the city's own staff report is ten times the number in the city's own letter, because the letter counts Flock devices and the report counts the network they join.

The written question

What is the current status of the Wing/FLIR integration and the live crime center — streams connected, monitoring hours, and the written policy governing both?

Data ownership

What was said

By executing this Order Form, Customer represents and warrants that it has read and agrees all of the terms and conditions contained in the Terms of Service located at https://www.flocksafety.com/terms-and-conditions

The Order Form signature page — December 17, 2024 packet, p. 69.

What the document says

This Statement of Work is governed by the Master Service Agreement with Flock Safety and Customer.

Statement of Work, same packet, p. 70. No Master Services Agreement appears anywhere in the 138-page packet — though the same packet attached another vendor's full agreement at p. 40.

Where they meet, and where they don't

One document points at a web page; the other points at a signed agreement that is not in the packet. Flock's web terms have been rewritten repeatedly since December 2024, and older versions sit behind a customer login. Which text the City agreed to is not a matter of interpretation — it is a records request.

The written question

Produce the Master Service Agreement the Statement of Work references, or confirm in writing that the web Terms of Service is the entire agreement — and identify its version as of December 17, 2024. Did the City retain a dated copy?

What was bought

What was said

The Board approved the purchase on December 17, 2024.

Board of Directors minutes — December 17, 2024 minutes, Item J: "Motion to approve was made by Allen and seconded by Carroll. Motion passed unanimously."

What the document says

Customer signature — Chief of Police, dated 14 November 2024.

Statement of Work signature block, December 17, 2024 packet, p. 73. The staff report to the City Administrator is dated November 26, 2024.

Where they meet, and where they don't

The Statement of Work carries a customer signature dated 33 days before the Board voted. State the dates and let the City explain them.

The written question

State the dates and the authority under which the Statement of Work was signed before the Board approved the purchase.

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